General questions

In case your SIM card does not work, you need to:

1. Make sure you are in a country-member of European Union

2. Select another available network manually

3. Check APN configuration:

Name: Orange Internet Móvil

APN: orangeworld

User: orange

Pass: orange

MCC: 214

MNC: 03

Authentication: PAP

APN type: default

Yes, you will have an access to the chats and contacts.

When you add a new SIM plan, you have an option to keep your original number, which is associated to your What's App's account, without losing your data (messages, photos, videos from your chats, contacts, etc.).

Blocking the card means you cannot make or receive calls through it, or browse the internet, nor write and receive SMS messages. 

To unlock it, you need to introduce PIN code. If you have entered the wrong code for three times, you will need to introduce PUK to unlock your card.

If you want to know your balance and/or how many GBs do you have left, you can call 1470 or dial *111#. 

You can do it on our website: 

In general Orange does not block internet sharing (tethering) using its prepaid SIM cards. Therefore, eSIM Holidays can be used to share internet with others. 

See reference link to Orange (in Spanish).

No for Orange and Vodafone Spain. The Spanish law requires customer identification prior to the activation of a SIM card. Spanish operators are obliged by law to record and store SIM card owner information for 7 years.

We enable customers to set the activation date according to their travel plan.

Other SIM cards we sell, for example by Hot Mobile Israel do not require an identification process nor activation and will work automatically once you land in Israel.

Please review the description of each product and adhere to activation instructions when needed.

For full information (in Spanish) about Orange Spain's products can be found on the following Orange site: 

Usage and Troubleshooting

Unfortunately no, it is not possible. Each QR code can be scanned only once.